The Tech Fix for some Bigotries.
Of course, I'm guilty as much as the next guy--well, maybe not as much, I like to think. I know I succumb to the usual inadequacies of the mind. I know I am incapable of ascertaining the true prevalence of a group's supposed characteristic; and, statistical science offers no hope--perhaps rightfully so. But there is no reason why technology cannot assuage the prejudices of humans. In my last post I digressed and railed against the African-American Customer Service Representative at Geico. Regardless of motivations, technology can prevent misplaced ire (such disdain should be placed squarely on the policies of the corporation). The way to do this is to disguise the voice of the representative and that of the customer--the respective names should also be aliases (there is actually no reason why our name should be available to an employee--just the account number). That's right, I propose that all live customer representatives should have Siri's voice and we can have--I ...